Terms and Conditions
Hello special customer! These are the legal terms and conditions under which the Carla Valcárcelwebsite will supply our products (“Products”) to you. Please take the time to read these terms and conditions carefully before ordering any Products from our site to secure the most pleasant and memorable experience for your special event. Remember, this website is owned and operated by Carla Valcárcel LLC (“Carla Valcárcel ” or “Valcárcel”).
By using our site, you expressly indicate that you accept these terms, regardless of whether or not you choose to create a profile or purchase any of our products. If you do not accept these terms and conditions, please refrain from using our site.
Carla Valcárcel is an innovative gown experience for the modern woman, offering a customizable designer experience. Our mission is to provide every woman luxurious, unique and affordable crafted gowns for the most important day of their lives. But more importantly, we want to become part of the community. The way we do business will be directly related to the impact it will have on our world, our community and our consumers. It is imperative for us that we create socially conscious businesses.
Our Products are designed specifically for you and created to customize your garment at the upmost quality. Our website offers couture designs and ready-to-wear separates, such as tops, bottoms, among many other additions and applications for the body of your Carla Valcárcel product; along with accessories such as shoes, undergarments, garters, veils, belts, jewelry to finish up your total Valcárcel look.
Our Product is made to order, therefore it will take a minimum of seven (30) business days and a maximum of thirty (90) business days to craft. Keep in mind, our pieces are customized with the outmost care and highest level of artistry. Therefore, the time it will take us create your order reflects our dedication on making your pieces with the glamour they deserve.
In a Rush? Given the quality of our Product and the dedication we put into your order some pieces might be expressed shipped to you with an additional price, which will be detailed in your store basket. If the item you want expressed shipped, unfortunately cannot be expressed shipped, we will indicate so in the product description on our website. Nonetheless, feel free to Contact Us for additional information on why some of our products cannot be crafted faster. For those products that can be expressed shipped we will keep you informed in the process of your order so your nerves for your special event are to a minimum.
a. Rental Fee
The rental fee (“Rental Fee”) for the Product will be the total of the rental fee, insurance charges and delivery charges listed on the Site for your rental of the Product. When you place your rental order for a Product, you hereby authorize Carla Valcárcel to charge your payment card for the Rental Fee. Carla Valcárcel will charge your payment card the amount of the Rental Fee immediately upon your rental order. A reservation of a Product on the Site is an order for the rental of that Product, regardless of how far in advance that Product is reserved. In addition, at the time of your rental order for a Product, you hereby authorize Carla Valcárcel to charge your payment card for an amount equal to 100% of the original retail value of the Product (when new) set forth on the Site (“Retail Value”) plus applicable sales taxes; provided that Carla Valcárcel will only charge your payment card for an amount greater than the Rental Fee as described below. Rental Fees exclude all federal, state and local taxes, GST, fees, customs, duties, levies and other governmental assessments, all of which shall be paid by you directly or, if paid by Carla Valcárcel, shall be paid by you to Carla Valcárcel in connection with your rental order.
b. Rental Cancelation Policy
You may cancel your rental order subject to the following cancellation fees and policies:
c. Rental Return Packaging
With delivery of the Product, Carla Valcárcel will provide you with a pre-paid, pre-addressed Carla Valcárcel carrying case or mailing envelope (as the case may be) as well as instructions for your use in returning the Products to Carla Valcárcel (“Return Packaging”). The Carla Valcárcel carrying case is not yours to keep. If the Carla Valcárcel carrying case is not returned you will be charged a $50 fee.
d. Use of the Products
You agree to treat the Products with great care, as if it was borrowed from your close friend. You are responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear. Normal wear and tear encompasses minor stains, rips, missing beads, stuck zippers or other minor damage covered by the insurance you paid for with your rental of the applicable Product. If you return a Product that is damaged beyond normal wear and tear, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Product, as determined in our discretion, up to the Retail Value for the Product.
6. Intellectual Property
Carla Valcárcel is committed to the appropriate and legal use of the intellectual property of others, and we require our customers and users to behave similarly. It’s Art after all! Unless expressed otherwise, all materials, including images, illustrations, designs, icons, photographs and written and other materials that appear on the Carla ValcarcelSite (collectively the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Valcarcel LLC.
Valcarcel LLC is the owner of the Carla Valcárcel trademark; other trademarks made available through this Site, including logos, slogans, color schemes and design trademarks, are licensed for use by carlavalcarcel.com from Institutions and other third parties (the "Licensed Marks").
Therefore, please keep in mind that you may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from or adaptations of, or in any way exploit any of the Content, in whole or in part.
Some of the services offered on or through our Site may require you to open an Account (including setting up a Carla Valcárcel customer username and password).
Our customer is responsible for maintaining the confidentiality of their password and account, if any, and are fully responsible for any and all activities that occur under your password or account. If you suspect your account is being used without your authorization or any breach of security has occurred, please immediately notify Carla Valcárcel and we will immediately shut down such account and give you the guidelines to open a new account.
In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and to provide true, accurate, current and complete information about yourself as prompted by the Site’s registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Carla Valcárcel has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Carla Valcárcel has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). You are entirely responsible for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. Additionally, given that we do not have any way of knowing if you have shared your account information with another person, you will also be responsible for any actions made by them through the use of your account. Therefore, we recommend that each user has their own account. Also, we strongly recommend that you exit from your account at the end of each session.
Given that each account will have an individual profile created to be able to customize each of our client’s needs, we highly encourage our users to refrain from sharing their account information. This individualized profile will provide us with the necessary information to build your dress according to your particular measurements and taste.
Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.
Use of your information:
8. Payment Information
You represent and warrant to Carla Valcárcel that payment information you have provided to Carla Valcárcel is true, accurate and that you are authorized to use the payment method. You will be responsible for all taxes associated with your purchase of Carla Valcárcel products through the Service.
Title and risk of loss for all merchandise ordered by you will pass to you on our delivery to the shipping carrier. As for international orders, Carla Valcárcel is not responsible for any delay, damage, or additional fees, imposed by customs. Therefore, please keep in mind these additional charges prior to your purchase. We will not cancel an order solely for this reason.Carla Valcárcel reserves the right to modify our shipping policy at any time, for any reason.Carla Valcárcel reserves the right to cancel any order for any reason.
If you order Products from Carla Valcárcel for delivery to a destination outside the United States:
The Site is provided on an "AS IS," "as available" basis. Carla Valcárcel does not warrant that use of the Site will be uninterrupted or error-free. Carla Valcárcel does not warrant the accuracy, integrity, or completeness of the Content provided on the Site or the products or services offered for sale on the Site. Additionally, Carla Valcárcel makes no representation that content provided on the Site is applicable or appropriate for use in locations outside of the United States. Carla Valcárcel specifically disclaims warranties of any kind, whether expressed or implied, including but not limited to warranties of title, implied warranties of merchantability or warranties of fitness for a particular purpose. No oral advice or written information given by Carla Valcárcel or its associates shall create an express or implied warranty. You expressly agree that your access to, viewing of, browsing, visiting or use of the Site is at your sole risk. Under no circumstances shall Carla Valcárcel or its associates be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the Site, including but not limited to reliance by a user on any information obtained at the Site, or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to Carla Valcárcel records, programs or services. The foregoing limitation of liability shall apply whether in an action at law, including but not limited to contract, negligence, or other tortious action; or an action in equity, even if an authorized representative of Carla Valcárcel has been advised of or should have knowledge of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all Content, merchandise and services available through the Site. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law. Although Carla Valcárcel takes the necessary steps to ensure the accuracy and completeness of product and third-party service descriptions posted on the Site, please refer to the manufacturer for details. The products on our Site are intended for personal, not commercial or business use, unless otherwise indicated. As such, you, our customer and user, assume the risk when purchasing products for a commercial or business use or application.
Carla Valcárcel reserves the right to do any of the following, at any time, without notice:
If you have any questions, comments or requests regarding these terms and conditions or our Products should be addressed to firstname.lastname@example.org
Also, If you have any complaints these should be addressed in writing to Valcarcel LLC by email to email@example.com.
These terms and conditions and your relationship with Carla Valcárcel shall be governed by and construed in accordance with the laws of the Commonwealth of Puerto Rico, without resort to its conflict of law provisions. You andCarla Valcárcel agree to submit to the personal and exclusive jurisdiction of the courts located within Puerto Rico. Carla Valcárcel ‘s failure to act with respect to a breach by you or others does not waive Carla Valcárcel ‘s right to act with respect to subsequent or similar breaches. This agreement, together with the Use of Shopify Terms and Conditions constitutes the entire agreement between you and Carla Valcárcel, and supersedes all other communications, written or oral, with regard to the site and services provided by Carla Valcárcel.
Given all that legal jargon necessary to give you the highest level of our services, we hope you enjoy your Valcárcel experience to the fullest.
We are here for you! Therefore, we make it our mission to abide by our own Terms and Conditions to respond to our client’s needs. After all, Carla Valcárcel wouldn’t be possible without our customers.
Your Carla Valcárcel Team
The key to good fit is to look for the widest measurement of your body and match the measurement to the size using the size chart below. For your top, the widest measurement is almost always the breasts. For the bottoms, the widest measurement is the hip. See the image below for more information on these measurements.
*Measured in inches.
The best way to measure is with a sewing measuring tape. These are flexible, inexpensive, readily available, and easy to use. Wear a form-fitting tank top and leggings when you measure your body. We also suggest asking for help. The tape measurer should be as parallel to the floor as possible all the way around the body, which is hard to do all by ourselves. A friend is also super useful to measure the dress hem length for any customization. I want to reiterate that it is extremely important that you have the right height shoes on when measuring for length. We can talk about this further during our Touch Base call if you make a purchase.
Wear the bra that you will be wearing with the dress. We remind you that our dresses have build-in bra cups so we suggest something with a little padding in order to maintain the measurement true to size. Measure across the fullest part of the bust.
Bend to one side. Wherever the crease forms, that is your natural waist. Pull the tape across the narrowest part and measure.
Stand straight and look forward. Wrap the tape around the fullest part of your hips (or rear) and measure.