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Help Center

FAQ

You've got questions, we've got answers!

What is so special about Carla Valcarcel Bridal?

Can I customize my dress?

What size do I wear?

When will my order arrive

What happens if the dress is too long?

Will my dress arrive with wrinkles?

What happens if a piece arrives damaged?

Where are you located?

Do you ship internationally?

When will my card be charged?

Why is a Touch Base call necessary? Do I need to provide my telephone number?

I can see the rental items are different from the purchase items. Can I purchase a rental item?

Why are the items I want sometimes not available?

Can I try my dress before my official rental week?

How are the gowns cleaned?

My hem will get dirty, will I have to worry all night?

Am I able to wash or dry clean my items?

What happens if I lose or damage an item?

When and where should I return my rental?

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